How can I send a screenshot to support?

If you experience a technical issue that you would like to show us visually through an image of your computer, you can take a screenshot and send it to support@stardoll.com - don't forget to explain the problem and include your username in your message.

Taking a screenshot is really simple and can be done on both PC and Mac computers

HOW TO TAKE A SCREENSHOT IN A PC

The most common way of taking a screenshot on a PC is by pressing the print screen button to copy the active window, which you can then paste into another program (such as paint).

HOW TO TAKE A SCREENSHOT IN A MAC

There are a number of ways to take screenshots on the Mac:

  • Command+Shift+3: Take a screenshot of the screen, and save it as a file on the desktop
  • Command+Shift+4, then select an area: Take a screenshot of an area and save it as a file on the desktop
  • Command+Shift+4, then space, then click a window: Take a screenshot of a window and save it as a file on the desktop.

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